Terms of Service

If you use the Services for a business or other organisation, you agree to these Terms on its behalf and confirm you have authority to do so. In that case “you” means that organisation.

You must be at least 18 years old to use the Services.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or under any other law that cannot be excluded by contract. Where these Terms say otherwise, those laws prevail.

• Account means your LTNA account, including access through the LTNA sign-in.
• Customer Content means code, files, data, configuration, secrets, domains and anything else you or your users upload to, deploy on, or connect to the Services.
• Customer Data means personal information contained in Customer Content, including data inside your applications and databases.
• Visitor Data means information about people who visit or use your sites and applications, such as request logs and IP addresses.
• Integrations means third-party services you connect to the Services, including GitHub, Cloudflare, Supabase, Firebase, Google Analytics, Google Search Console and Bing Webmaster Tools.
• Plan means the subscription tier and limits that apply to your Account.

Keep your sign-in credentials secure, and tell us promptly at [email protected] if you believe someone has accessed your Account without permission.

You are responsible for everything that happens under your Account, including actions taken through Integrations and by anyone you give access to.

Give us accurate information and keep it up to date.

We may refuse, suspend or close an Account in the circumstances described in the Suspension and termination section.

The Services let you build, deploy and run websites and applications, manage domains and DNS, view logs, analytics and performance data, and connect and manage third-party services.

We may add, change or remove features, limits and supported frameworks. If a change materially reduces a paid feature you rely on, we will give you reasonable notice where we can.

Features marked beta, preview or coming soon, including VPS and Checks, may change or be withdrawn and are not part of your Plan until we make them generally available. During the private beta some features described on our website are not yet available, and you are not charged for a feature until it is available to you.

You keep all rights in your Customer Content. We claim no ownership of it.

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, store, build, run, cache, transmit and display Customer Content, only as needed to provide and secure the Services, to comply with law, and to enforce these Terms. The licence ends when your Customer Content is removed from the Services, except for copies we must keep by law or that remain for a limited time in logs and system caches.

You confirm you have all rights, licences and consents needed for your Customer Content and for our use of it under these Terms, and that it does not infringe anyone’s rights or break any law.

You are responsible for your sites and applications and their compliance with the law, including publishing your own privacy policy, cookie notice and terms for your visitors, and obtaining any consents your use of Visitor Data requires.

We don’t monitor Customer Content, but we may review it where we reasonably suspect a breach of these Terms or the law, or where the law requires it.

You must follow the Acceptable Use Policy, which forms part of these Terms. You must not use the Services to break the law, infringe anyone’s rights, harm others, or interfere with the Services or other customers.

When you connect an Integration, you authorise us to access and act on that service for you, within the permissions you grant. Your use of each Integration is also governed by that provider’s own terms and privacy policy, which are between you and the provider.

Actions you take through the Services on a connected service are taken on your instructions and at your risk. That includes running SQL against a Supabase database, managing Supabase users, files, extensions and functions, changing DNS records on Cloudflare, and deploying code from GitHub. Some of these actions cannot be undone.

We are not responsible for Integrations, including their availability, changes to their APIs, pricing or permissions, loss of data they hold, or their decision to suspend or revoke access.

You can disconnect an Integration at any time. We then remove the credentials we hold for it.

• Backups. Keep your own copies of your code and data. We do not back up your Customer Content, your databases or your connected services, and we are not responsible for restoring them.
• Secrets. Keep credentials in environment variables or other features designed for secrets, never in your code or logs, and rotate them if they may have been exposed.
• Security. Keep your applications, dependencies and connected services secure and up to date.
• Visitors. Handle Visitor Data lawfully and tell your visitors how you use it.
• Monitoring. Watch your own sites for problems. Our notifications and dashboards help, but they don’t guarantee you will be told about every issue.

Paid Plans and usage charges are shown on our pricing page or in your order. They are billed in Australian dollars (AUD) through our payment processor, Stripe. By subscribing you authorise us to charge your payment method for each billing period and for usage beyond your Plan allowance.

Subscriptions renew automatically at the end of each billing period until you cancel. Cancelling stops the next renewal, and your Plan stays active until the end of the period you have paid for.

Plan changes take effect when you make them. Where a change affects the amount you owe, we calculate the difference pro rata.

LTNA is not currently registered for GST, so our prices do not include GST and we do not charge it. If we become registered, or another tax applies to your purchase, we may add that tax from the date it applies and will tell you beforehand.

If a payment fails we may retry it, and after telling you we may suspend paid features or the Services until it is paid. Please contact us before disputing a charge with your bank so we can try to resolve it.

Refunds

We do not provide refunds for change of mind, for unused time in a billing period, or for unused allowances.

Your rights under the Australian Consumer Law are not affected. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have it fixed within a reasonable time and, if that is not done, to cancel and receive a refund for any unused portion.

If you are a consumer in the European Union or the United Kingdom, you may have a right to cancel within 14 days of subscribing. Paid Plans start straight away, so by subscribing you ask us to begin providing the Services immediately. If you then cancel within the cancellation period, you pay only for the Services provided up to the time you cancel. Consumers elsewhere keep any rights their local laws give them that cannot be excluded.

For refunds or billing questions, contact [email protected].

Your Plan and the platform apply limits, including on the number of projects, deployments per hour, builds running at the same time, build duration, memory, CPU and bandwidth. Current limits are shown in your dashboard.

We may throttle, pause or stop a deployment, project or Account that exceeds these limits, degrades the platform for others, or appears to be abusive. We will tell you where we reasonably can.

Outbound network access from your applications may be restricted, and ports commonly used for abuse, including outbound mail ports, are blocked.

You can stop using the Services at any time and ask us to close your Account by contacting [email protected].

We may suspend or restrict all or part of the Services, with notice where reasonable and without notice where urgent, if you breach these Terms or the Acceptable Use Policy, if your use creates a security, legal or operational risk to us, other customers or anyone else, if payment is overdue, if the law or a lawful request requires it, or if your Account appears to be compromised.

We may end these Terms and close your Account for a serious or repeated breach, for non-payment that isn’t fixed after notice, or with 30 days’ notice for any other reason. If we close a paid Account for a reason other than your breach, we refund fees paid in advance for the unused period.

While an Account is suspended its sites are not served and its deployments do not run. When an Account is closed, we remove its projects, deployments, environment variables, domains and connected-service credentials within 30 days, except for information we must keep by law or as described in our Privacy Policy. Retrieve anything you need before then.

Terms that by their nature should continue, including fees owed, liability, indemnity and governing law, survive the end of these Terms.

Our Privacy Policy explains how we handle personal information about you.

For Customer Data and Visitor Data we process on your behalf, the Data Processing Addendum applies and forms part of these Terms.

You can ask for a copy of your Account data and project configuration at any time by emailing [email protected]. Your source code stays in your own repositories.

We aim to keep the Services available and reliable, but we do not promise they will be uninterrupted, error-free, or available at any particular time. We do not offer a service level agreement unless we have agreed one with you in a signed written agreement.

We may carry out maintenance that causes brief interruptions. We try to do this at quiet times and to give notice of planned work that may affect you.

Support is available by email at [email protected]. Response times depend on your Plan and are not guaranteed.

We and our licensors own the Services, including the software, dashboard, documentation and brand. These Terms give you a limited, non-exclusive, non-transferable right to use the Services while your Account is active. You must not copy, resell or reverse engineer the Services, except where the law allows it.

If you send us feedback or suggestions, we may use them without restriction or payment to you.

Each of us will keep confidential any non-public information the other shares that is marked confidential or would reasonably be understood to be confidential, and use it only for the purposes of these Terms. This does not apply to information that becomes public through no fault of the recipient, was already known to it, is independently developed, or must be disclosed by law.

To the extent the law allows, the Services are provided as they are and as available, and we exclude all warranties, guarantees and conditions not expressly set out in these Terms, including implied terms about merchantability, fitness for a particular purpose and non-infringement.

This does not limit the consumer guarantees you have under the Australian Consumer Law, or rights under other laws that cannot be excluded. See the Refunds part of the Fees, billing and refunds section.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including under the Australian Consumer Law, or liability for fraud.

Where the Services are not of a kind ordinarily acquired for personal, domestic or household use, and the law allows it, our liability for failing to comply with a consumer guarantee is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.

Subject to the paragraphs above, and to the extent the law allows:

• we are not liable for indirect or consequential loss, or for loss of profits, revenue, business, goodwill or data;
• we are not liable for loss caused by Customer Content, Integrations or other third-party services, by your failure to keep backups, or by events outside our reasonable control; and
• our total liability arising out of or in connection with these Terms or the Services is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or AUD 100 if you have paid nothing.

These limits apply however the claim arises, including in contract, in tort (including negligence) or under statute.

You agree to indemnify us against loss, liability and reasonable costs, including legal costs, arising from a third-party claim that results from your Customer Content or your sites and applications, your breach of these Terms or the Acceptable Use Policy, your breach of any law or anyone’s rights, or actions taken through Integrations under your Account. Your obligation is reduced to the extent the loss was caused by our own breach, negligence or wrongdoing.

If you believe content hosted on the Services infringes your copyright or other rights, or is unlawful, email [email protected] with your contact details, the URL of the content, what it infringes or why it is unlawful, and a statement that the information in your notice is accurate.

We will review the notice, may remove or disable access to the content, and will tell the customer responsible where appropriate. We close the Accounts of customers who repeatedly infringe others’ rights.

We may disclose information, or restrict or remove Customer Content, where we reasonably believe the law, a court order or a lawful request from a government or law enforcement agency requires it. Where the law allows and it is reasonable, we will tell you first.

We may update these Terms. For changes that materially affect you, we will tell you by email or in the dashboard at least 30 days before they take effect, unless the change is required by law or addresses a security risk. We will ask you to accept the updated Terms the next time you use the dashboard.

If you don’t agree to a change, stop using the Services and ask us to close your Account before it takes effect. If the change reduces what you receive under a paid Plan, we refund fees paid in advance for the unused period.

These Terms are governed by the laws of Victoria, Australia. Each of us submits to the non-exclusive jurisdiction of the courts of Victoria and the courts that hear appeals from them.

If you are a consumer living outside Australia, you also keep the protection of the mandatory laws of the country where you live, and you may be able to bring proceedings in your local courts.

Before starting proceedings, please contact [email protected] so we can try to resolve the dispute informally within 30 days. This does not stop either of us seeking urgent relief from a court.

You must not use the Services in breach of Australian or other applicable sanctions or export control laws, including by or for a person or organisation subject to sanctions, or from a country or region subject to comprehensive sanctions. We may suspend an Account where we reasonably believe this applies.

• Entire agreement. These Terms, together with the Acceptable Use Policy, the Data Processing Addendum and any signed order form, are the whole agreement between us about the Services.
• Transfer. You may not transfer your rights under these Terms without our written consent. We may transfer ours to a related entity or a successor to our business, including a company formed to run it, and will tell you if we do.
• Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, such as outages of third-party networks or providers, natural disasters, or acts of government.
• Severability. If part of these Terms is unenforceable, the rest continues in effect.
• No waiver. Not enforcing a right does not waive it.
• Notices. We send notices to the email address on your Account. Send notices to us at [email protected].

Zachary Tyler Lehmann trading as LTNA (ABN 80 226 912 105), Victoria, Australia.

• Email: [email protected]
• Phone: 1300 714 765, from within Australia